jilieo Privacy Policy

1. Introduction and Scope

This Privacy Policy (hereinafter referred to as "Policy," "Privacy Policy," or "Privacy Statement") governs the collection, processing, storage, use, disclosure, and protection of personal information by jilieo (the "Company," "We," "Us," or "Our") in connection with the operation of our online gaming platform accessible at jilieo.lat (the "Website," "Platform," or "Service").

This Policy applies to all users, visitors, players, and individuals who access or interact with the jilieo platform, whether or not you create an account, place bets, or engage in gaming activities. By accessing the Website, registering an account, providing personal information, or using any jilieo services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

jilieo operates in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines, regulations issued by the National Privacy Commission (NPC), and applicable international data protection standards. We are committed to maintaining the highest standards of data privacy and security for all Filipino users.

2. Data Controller Identification

For the purposes of applicable data protection laws, jilieo acts as the "data controller" responsible for determining the purposes and means of processing your personal information. As data controller, we are accountable for ensuring that your personal data is processed lawfully, fairly, transparently, and in accordance with your rights under Philippine law.

jilieo is registered and operates under the jurisdiction of the Republic of the Philippines, subject to the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and the National Privacy Commission (NPC). Our primary business address and data processing operations are located within the Philippines.

3. Information We Collect

jilieo collects various categories of personal information necessary to provide gaming services, comply with legal obligations, prevent fraud, and enhance user experience. The types of information we collect include:

3.1 Account Registration Information

When you create a jilieo account, we collect personal identification data including: full legal name (first name, middle name, last name), date of birth, gender, nationality, complete residential address (street address, barangay, city/municipality, province, postal code), valid email address, mobile telephone number with Philippine country code (+63), preferred username, and secure account password.

3.2 Identity Verification Documents

To comply with Know Your Customer (KYC) regulations, Anti-Money Laundering (AML) laws, and PAGCOR licensing requirements, we collect government-issued identification documents including but not limited to: Philippine passport, driver's license issued by the Land Transportation Office (LTO), national ID card (PhilSys), Social Security System (SSS) identification, Postal ID, or other government-recognized photo identification. We may also collect proof of address documents such as utility bills, bank statements, or government correspondence dated within the last three (3) months.

3.3 Financial and Payment Information

When you deposit funds or request withdrawals, we collect payment-related data including: bank account details (account name, account number, bank name, branch location), electronic wallet information (GCash, Maya, GrabPay account details), credit or debit card information (card number, expiration date, cardholder name, CVV code), transaction history, deposit and withdrawal records, and financial account verification documents as required by our payment processors and financial partners.

3.4 Gaming and Betting Activity

To maintain game integrity, detect fraudulent patterns, and comply with gaming regulations, we collect comprehensive records of your gaming activities including: bet placement history (date, time, amount, game type, odds), game outcomes and results, winning and losing records, bonus claims and wagering progress, gameplay patterns and behavioral analytics, preferred games and gaming preferences, session duration and frequency, and responsible gaming limit settings.

3.5 Technical and Device Information

When you access the jilieo platform, we automatically collect technical data through server logs, cookies, and tracking technologies including: Internet Protocol (IP) address, device type and model (smartphone, tablet, desktop), operating system and version, web browser type and version, screen resolution and device settings, unique device identifiers (advertising ID, device ID), referring website URLs, pages viewed and navigation paths, date and time stamps of access, geolocation data (country, region, city), internet service provider (ISP), and mobile network operator.

3.6 Communications and Customer Support

When you contact jilieo customer support or communicate with us through any channel, we collect: correspondence records (emails, live chat transcripts, telephone recordings), support ticket history, customer service inquiries and complaints, feedback and survey responses, and any additional information you voluntarily provide in communications.

3.7 Marketing Preferences and Communications

We collect information about your marketing communication preferences, including: subscription status for promotional emails, SMS marketing opt-in/opt-out preferences, notification settings, preferred language for communications, and interaction history with marketing materials.

4. How We Use Your Personal Data

jilieo processes your personal information for the following legitimate purposes:

4.1 Account Management and Service Delivery

We use your personal data to create, maintain, and manage your jilieo account; authenticate your identity and authorize account access; process deposits, withdrawals, and financial transactions; maintain accurate account balances and transaction records; facilitate gameplay and execute bets; calculate winnings and losses; apply bonuses, promotions, and loyalty rewards; and provide customer support and technical assistance.

4.2 Legal and Regulatory Compliance

We process personal information to fulfill legal obligations imposed by PAGCOR regulations, Philippine gaming laws, the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and other applicable legislation. This includes conducting identity verification and age verification procedures, performing customer due diligence and enhanced due diligence, detecting and preventing money laundering and terrorist financing, reporting suspicious transactions to authorities, maintaining records for audit and inspection purposes, and cooperating with law enforcement investigations.

4.3 Fraud Prevention and Security

We analyze personal data to detect, prevent, and investigate fraudulent activities, account abuse, bonus abuse, collusion between players, unauthorized account access, payment fraud and chargebacks, technical exploitation and hacking attempts, and other violations of our Terms and Conditions. We employ advanced risk assessment algorithms, behavior pattern analysis, and fraud detection systems to protect both jilieo and legitimate players.

4.4 Platform Improvement and Analytics

We use aggregated and anonymized data to analyze platform performance, identify technical issues and bugs, optimize user experience and interface design, develop new features and services, conduct statistical analysis and market research, and improve game selection and content offerings.

4.5 Marketing and Promotional Communications

With your consent, we process personal data to send promotional emails about new games, bonuses, and special offers; deliver targeted advertisements based on your gaming preferences; provide personalized recommendations and game suggestions; conduct promotional campaigns and tournaments; and send SMS notifications about account activities and promotions (where you have opted in).

4.6 Responsible Gaming and Player Protection

We process personal information to implement responsible gaming measures including: monitoring deposit limits and loss limits, enforcing self-exclusion periods and cooling-off requests, identifying potentially problematic gambling behavior, providing reality check notifications and session time reminders, and facilitating access to problem gambling support resources.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and international data protection standards, jilieo processes your personal information based on the following legal grounds:

• Consent: You have provided explicit, informed, and freely-given consent for specific processing activities, particularly for marketing communications and optional data collection.
• Contractual Necessity: Processing is necessary to perform our contractual obligations under the Terms and Conditions, including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering laws, tax obligations, and reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer service, provided these interests do not override your fundamental rights and freedoms.
• Vital Interests: In rare circumstances, processing may be necessary to protect your vital interests or those of another person, such as preventing self-harm or protecting minors.

6. Data Sharing and Disclosure to Third Parties

jilieo does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your personal data with the following categories of recipients for legitimate business and legal purposes:

6.1 Payment Service Providers

We share necessary financial information with authorized payment processors, banks, electronic wallet providers (GCash, Maya, GrabPay), payment gateways, and financial institutions to facilitate deposits, withdrawals, and transaction processing. These service providers are contractually obligated to protect your financial data and use it only for transaction processing purposes.

6.2 Game Providers and Software Suppliers

We share limited technical data with third-party game developers, casino software providers, and platform technology partners to deliver gaming content, maintain game functionality, and ensure fair random number generation. Game providers receive anonymized or pseudonymized data whenever possible.

6.3 Identity Verification Services

We may share identification documents and verification data with specialized third-party KYC service providers who perform identity authentication, age verification, document validation, and fraud screening on our behalf. These providers are subject to strict confidentiality obligations and data protection agreements.

6.4 Marketing and Communication Partners

With your consent, we may share contact information with email marketing platforms, SMS gateway providers, and customer communication tools to deliver promotional messages, account notifications, and support communications. You can withdraw consent and opt-out of marketing communications at any time.

6.5 Government Authorities and Regulatory Bodies

We disclose personal information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), Bureau of Internal Revenue (BIR), law enforcement agencies, courts, and other government authorities when required by law, court order, subpoena, or regulatory request. This includes reporting suspicious transactions, responding to legal process, and cooperating with investigations.

6.6 Professional Advisors and Service Providers

We may share personal data with legal counsel, accountants, auditors, consultants, cloud hosting providers, cybersecurity services, customer support outsourcing partners, and other professional service providers who assist in operating our business. These parties are bound by confidentiality obligations and may only process data according to our instructions.

6.7 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to successor entities or acquiring parties. We will notify you of any such transfer and provide options regarding your personal data where legally required.

7. Data Security Measures

jilieo employs industry-standard technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss. Our security infrastructure includes:

7.1 Encryption and Secure Transmission

All data transmitted between your device and jilieo servers is encrypted using 256-bit Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols. Sensitive data stored in our databases is encrypted using advanced encryption standards (AES-256). Payment card information is tokenized and processed in compliance with Payment Card Industry Data Security Standards (PCI DSS).

7.2 Access Controls and Authentication

Personal data is accessible only to authorized personnel who require access for legitimate business purposes. We implement role-based access controls (RBAC), multi-factor authentication (MFA) for administrative access, password complexity requirements, automatic session timeouts, and regular access reviews and revocations.

7.3 Infrastructure and Network Security

Our technical infrastructure includes enterprise-grade firewalls, intrusion detection and prevention systems (IDS/IPS), distributed denial-of-service (DDoS) protection, regular security patching and updates, vulnerability scanning and penetration testing, and 24/7 security monitoring and incident response capabilities.

7.4 Data Backup and Recovery

We maintain redundant data backups stored in geographically distributed secure data centers, implement disaster recovery procedures, conduct regular backup testing and restoration drills, and ensure business continuity planning to protect against data loss.

7.5 Employee Training and Policies

All jilieo employees, contractors, and service providers with access to personal data undergo mandatory data privacy and security training, sign confidentiality and non-disclosure agreements, are subject to background checks and vetting procedures, and must comply with internal data handling policies and procedures.

8. Data Retention Periods

jilieo retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status and for a period of seven (7) years following account closure to comply with PAGCOR regulations and financial record-keeping requirements.
• Transaction Records: Retained for a minimum of seven (7) years as required by Philippine tax laws, anti-money laundering regulations, and gaming authority record-keeping mandates.
• Identity Verification Documents: Retained for seven (7) years following account closure or last verification, in compliance with KYC and AML regulations.
• Customer Support Communications: Retained for three (3) years to resolve potential disputes and improve service quality.
• Marketing Communications Data: Retained until you withdraw consent or unsubscribe, and for an additional six (6) months to process opt-out requests and prevent inadvertent re-contact.
• Server Logs and Technical Data: Retained for twelve (12) months for security purposes, fraud detection, and technical troubleshooting.

Following the expiration of applicable retention periods, personal data is securely deleted or anonymized in accordance with data protection best practices. Anonymized data that cannot be attributed to any individual may be retained indefinitely for statistical and analytical purposes.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its implementing rules and regulations, you have the following rights regarding your personal information:

9.1 Right to Be Informed

You have the right to be informed about the collection, use, processing, and disclosure of your personal data. This Privacy Policy serves as our primary notice to you regarding our data practices.

9.2 Right to Access

You have the right to request access to your personal information held by jilieo and obtain copies of such data in a commonly used and machine-readable format. To exercise this right, submit a written request to our Data Protection Officer specifying the information you wish to access.

9.3 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may unsubscribe from promotional emails using the opt-out link in each message or by contacting customer support. You may also object to processing based on legitimate interests by demonstrating compelling grounds related to your particular situation.

9.4 Right to Erasure or Blocking

You have the right to request deletion or blocking of your personal data under certain circumstances, including: when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent and there is no other legal basis for processing, when you object to processing and there are no overriding legitimate grounds, or when the data was unlawfully processed. However, we may retain certain information where legally required or for legitimate business purposes such as fraud prevention and compliance with retention obligations.

9.5 Right to Rectification

You have the right to request correction of inaccurate, incomplete, outdated, or misleading personal information. You may update most account information directly through your jilieo account settings or by contacting customer support.

9.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit that data to another controller where technically feasible, subject to limitations for proprietary or competitive information.

9.7 Right to File a Complaint

If you believe jilieo has violated your data privacy rights or failed to comply with the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC is available on their official website.

9.8 Exercising Your Rights

To exercise any of the above rights, please submit a written request to our Data Protection Officer via email at [email protected] or through the contact information provided in Section 15. We will respond to your request within thirty (30) days and may request additional information to verify your identity before processing your request.

10. Cookies and Tracking Technologies

jilieo uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze website traffic, personalize content, and deliver targeted advertising. A cookie is a small text file stored on your device by your web browser when you visit our Website.

10.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality, account authentication, and security. These cookies cannot be disabled without affecting platform usability.
• Performance Cookies: Collect anonymous data about how visitors use our Website, including pages visited, time spent, and error messages encountered. This helps us improve website performance.
• Functional Cookies: Remember your preferences and settings, such as language preference, username (if saved), and customized interface settings.
• Advertising Cookies: Track your browsing behavior to deliver relevant advertisements based on your interests. These cookies are subject to your consent.
• Analytics Cookies: Used in conjunction with analytics tools (such as Google Analytics) to collect aggregated data about website usage patterns and user demographics.

10.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. However, disabling cookies may prevent you from using certain features of the jilieo platform. You can manage advertising cookie preferences through industry opt-out mechanisms or browser privacy settings.

11. International Data Transfers

jilieo primarily processes personal data within the Republic of the Philippines using servers and data centers located within Philippine territory. However, certain third-party service providers, payment processors, game suppliers, or cloud hosting services may be located outside the Philippines or may process data in foreign jurisdictions.

When personal data is transferred internationally, we ensure adequate safeguards are in place through: contractual data processing agreements incorporating standard contractual clauses approved by data protection authorities, adequacy decisions recognizing equivalent data protection standards in the recipient country, or certification under recognized international data protection frameworks. We take reasonable steps to ensure that international data recipients provide a level of protection comparable to Philippine data privacy standards.

12. Protection of Minors and Age Verification

jilieo strictly prohibits individuals under twenty-one (21) years of age from creating accounts, accessing gaming services, or participating in any gambling activities. We do not knowingly collect personal information from minors. Our age verification procedures include requiring date of birth during registration and validating age through government-issued identification documents.

If we discover that we have inadvertently collected personal information from a minor, we will immediately delete such information, close the account, void any transactions, and take appropriate corrective measures. Parents, guardians, or individuals who believe a minor has accessed jilieo services should immediately contact us at [email protected] with relevant details.

We encourage parents and guardians to use internet filtering software, parental control tools, and device restrictions to prevent minors from accessing online gambling websites. jilieo supports responsible gaming initiatives that promote age verification and minor protection throughout the Philippine gaming industry.

13. Third-Party Websites and Services

The jilieo Website may contain links to third-party websites, services, payment platforms, or social media channels operated by independent entities not affiliated with jilieo. This Privacy Policy applies solely to personal information collected by jilieo and does not govern data practices of third-party websites.

We are not responsible for the privacy policies, practices, or content of third-party websites. Before providing personal information to any third-party website, we encourage you to review their privacy policies and terms of service. Links to third-party websites do not constitute endorsement or approval of such websites or their data handling practices.

14. Amendments and Updates to This Policy

jilieo reserves the right to amend, modify, supplement, or update this Privacy Policy at any time to reflect changes in our data practices, business operations, legal requirements, or technological developments. All changes will be effective immediately upon posting the revised Privacy Policy on the Website, with the "Last Updated" date prominently displayed.

Material changes affecting your rights or how we process personal data will be communicated through prominent notice on the Website, email notification to your registered email address, or in-app notifications. Your continued use of the jilieo platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any modification, you must cease using the platform and may request deletion of your account subject to our data retention obligations.

15. Contact Information and Data Protection Officer

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer through the following channels:

• Data Protection Officer Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 through the jilieo Website
• Privacy Rights Requests: Submit written requests to exercise data subject rights to [email protected] with subject line "Privacy Rights Request"

We will acknowledge receipt of your inquiry within forty-eight (48) hours and provide a substantive response within thirty (30) days. For complex requests or those requiring verification of identity, we may require additional time and will notify you of any extensions.